Terms of Use

These terms govern your use of Tavlo: the website tavlo.eu, the Tavlo guest app, and the ordering interface you reach by scanning a QR code. By using Tavlo you accept them. If you do not accept them, do not use the service.

1. Who you are contracting with

Tavlo is operated by Tavlo Team, Timișoara, județul Timiș, România, support@tavlo.eu. Full identification details are in the Legal Notice.

2. What Tavlo is — and what it is not

Tavlo is a tool that restaurants, bars and cafés use to show their menu, take orders at the table and split the bill. Tavlo is not the seller of your food or drink.

When you place an order:

• the contract for the food and drink is concluded directly between you and the venue;
• the venue is the trader and the seller of record. It sets the prices, prepares the order, issues the fiscal receipt or invoice, and is responsible for the quality, safety and description of what it serves — including allergen and food information under Regulation (EU) 1169/2011;
• Tavlo acts as an intermediary. We pass your order to the venue, calculate the split of the bill, and record the payment. We are not a party to your purchase, and we do not prepare, sell or deliver food.

If something is wrong with your order, raise it with the venue's staff — they are the ones who can remake a dish or refund it. Section 9 explains what to do if that does not resolve it.

3. Using Tavlo

You may browse menus without an account. To order, you need at least a guest session; some features require a registered account.

You agree to:

• give accurate information, and keep your account details up to date;
• keep your sign-in details to yourself and tell us promptly at support@tavlo.eu if you think someone else has access to your account;
• use Tavlo only for lawful purposes, and not to disrupt the service, to place orders you do not intend to pay for, to access other people's orders, or to scrape, probe or attack the platform;
• be at least 16 years old to hold an account. Younger guests can browse a menu, but not register.

We may suspend or close an account that breaches these terms, or that we reasonably believe is being used fraudulently. Where we do, we will tell you why unless the law prevents us.

4. Ordering at a table

Placing an order is an offer to buy from the venue. The order is accepted when the venue accepts it — in practice, when the kitchen or bar starts preparing it. Until then the venue may decline an item, for example if it has run out.

Several guests can share one order at a table. If you join a shared order, the other participants can see the items on it and how the bill is split, and your display name is visible to them. You are responsible for the items you add.

Prices shown to you are final prices in Romanian lei, including VAT, as required by Romanian law. Service charges or tips, where they exist, are shown separately before you confirm.

5. Paying

Depending on the venue, you may pay:

• in cash or on the venue's card terminal, in which case the venue's staff record the payment in Tavlo; or
• online through the app, where the venue offers it. Online card payments are processed by a licensed payment provider, not by Tavlo, and are subject to that provider's own terms. Tavlo never receives or stores your full card number.

The venue is responsible for issuing the fiscal receipt or invoice for your purchase, and for any refund it agrees to. Tips are voluntary and go to the venue.

6. No right of withdrawal for prepared food and drink

Under Article 16(d) and Article 16(l) of Directive 2011/83/EU, as transposed by Romanian law (OUG 34/2014), the 14-day right of withdrawal does not apply to:

• goods that are liable to deteriorate or expire rapidly, and
• catering services supplied for a specific date or period of performance.

Food and drink prepared for you fall into both. Once the venue has accepted your order, you cannot withdraw from it. This does not affect your statutory rights if what you receive is faulty, unsafe, or not what was described — those rights remain fully intact.

For any goods a venue may sell through Tavlo that are not prepared food — for example packaged merchandise — the ordinary 14-day withdrawal right applies, and the venue will tell you how to exercise it.

7. Your content

If you add notes to an order, choose a display name, or upload a picture, you keep whatever rights you have in it. You give us permission to store and display it as far as running the service requires — showing the note to the kitchen, showing your name to the others at your table.

Do not upload anything unlawful, offensive, or that infringes someone else's rights. We may remove content that does, and tell you why.

8. The Tavlo software

We grant you a personal, non-exclusive, non-transferable, revocable licence to use the Tavlo apps and website for their intended purpose. You may not copy, modify, reverse-engineer or redistribute them, except where the law expressly allows it.

Where you obtain a Tavlo app from Apple's App Store or Google Play, that store's own terms apply alongside these. This contract is between you and Tavlo only — Apple and Google are not parties to it, are not responsible for the app or for supporting it, and their only role is distribution. Apple and its subsidiaries are third-party beneficiaries of these terms as regards the app, and may enforce them against you.

9. If something goes wrong

First, talk to the venue about anything to do with the food, the service or the bill — it is their sale. Then, or for anything to do with the Tavlo platform itself, write to support@tavlo.eu. We aim to answer within 5 working days and to resolve complaints within 30 days.

If we cannot resolve it, you can turn to Romania's alternative dispute resolution system for consumers, run by the National Authority for Consumer Protection (ANPC):

• SAL — alternative dispute resolution: reclamatiisal.anpc.ro
• ANPC: anpc.ro

Using ADR is voluntary, and it does not remove your right to go to court.

The EU's Online Dispute Resolution (ODR) platform was discontinued on 20 July 2025 and no longer accepts complaints. Use the SAL route above instead.

10. Availability, and what we are responsible for

We work to keep Tavlo available, but we do not promise that it will be uninterrupted or error-free. We may change, suspend or withdraw features, and we will give reasonable notice of a change that significantly affects you.

We are responsible for foreseeable loss caused by our breach of these terms. We are not responsible for:

• the food, drink, service, prices or fiscal documents of a venue — those are the venue's responsibility (section 2);
• failures caused by your device, your network connection, or events outside our reasonable control;
• loss that was not foreseeable when you started using Tavlo.

Nothing in these terms limits liability that cannot be limited by law — including liability for death or personal injury caused by negligence, for fraud, and your mandatory rights as a consumer under Romanian and EU law.

11. Privacy

How we handle personal data is set out in the Privacy Policy, which forms part of your relationship with us. You can delete your account at any time — see the account deletion page.

12. Changes to these terms

We may change these terms — for example when we add a feature or when the law changes. The version and effective date are shown at the top of this page, and every earlier version stays published.

If a change materially affects your rights or obligations, we will tell you in advance through the app or by email, with a reasonable period before it takes effect. If you do not accept the change, you may stop using Tavlo and delete your account. Continuing to use Tavlo after a change takes effect means you accept it.

13. Governing law

These terms are governed by Romanian law. If you are a consumer, this does not deprive you of the protection of the mandatory rules of the country where you live, and you may bring proceedings in the courts of that country.

The Romanian version of these terms is the binding version for consumers in Romania. Other language versions are provided for convenience.

14. Contact

Tavlo Team, Timișoara, județul Timiș, România — support@tavlo.eu. Full identification details: Legal Notice.