Delete Your Tavlo Account

You can delete your Tavlo account yourself, at any time, without asking us and without reinstalling anything.

Delete it from the web

1. Go to your account page and sign in.
2. Scroll to Danger zone.
3. Choose Delete my account and confirm with your password.

That is the whole flow. It works in any browser, on any device, whether or not you have a Tavlo app installed.

Delete it from the Tavlo app

1. Open the Tavlo app and go to the Account tab.
2. Scroll to the bottom, to Danger zone.
3. Tap Delete my account and confirm with your password.

Download your data first

If you want a copy of your data before deleting, use Export my data on the same account page. You get a machine-readable file containing your profile and your order history. Deletion cannot be undone, and we cannot recover the account afterwards, so export first if you might want it.

What gets deleted

Deletion takes effect immediately. We remove, or irreversibly detach from you:

• your email address, name, display name, phone number and profile picture;
• your saved dietary and allergen preferences;
• your language and device settings;
• your password, and every sign-in token on every device — you are signed out everywhere at once.

Your account can no longer be signed into, and the email address is freed so it could be used to register again later.

What is kept, and why

Some records cannot be deleted, because Romanian accounting and tax law requires the venue and us to keep them:

• orders, bills, payments, receipts and tax records — as a rule 5 years from the end of the financial year, and 10 years for the underlying accounting records.

These are kept as transaction records and are detached from your profile: they no longer identify you through your account. This is required by Article 6(1)(c) GDPR (legal obligation) and is an explicit exception to the right to erasure under Article 17(3)(b).

Aggregated statistics that identify nobody — for example how many times a QR code was scanned in a month — are unaffected, because they contain no personal data.

Guest orders without an account

If you ordered as a guest, without registering, there is no account to delete: your session identifier lives on your device, and clearing the app's storage or the site's data in your browser removes it. The order and payment records at the venue are kept for the fiscal periods above, exactly as they would be if you had paid at the till.

If you cannot use the self-service flow

Write to support@tavlo.eu from the email address on the account, with the subject "Account deletion request". We will verify that the request comes from you and complete the deletion within one month, and sooner where we can. There is no charge.

If your account was created by a venue for staff use, tell your venue administrator too — they may need to remove your access separately.

Related

• Privacy Policy — what we collect, why, and how long we keep it
• Terms of Use
• Legal Notice

Data controller: Tavlo Team, Timișoara, județul Timiș, România — support@tavlo.eu.